Shipping Rates for Retail Customers:

We offer a flat shipping rate of $25 for orders weighing up to 21 Ibs. and measuring 18 x18 x18″. Please note that an overweight charge may apply for packages exceeding the weight limit, and shipping rates will be added to your order after it is packed and weighed, considering the size, weight, and the delivery distance.

For Wholesale Customers/Distributors:

Shipping rates for wholesale customers and distributors will be determined after the order process, taking into account factors such as location, weight, and other relevant considerations.

Free Shipping Option:

We provide free shipping for retail customers on orders over $1500. Please note that this offer is not applicable to Discounted or Special Promotion Items. Additionally, free shipping applies to orders weighing 25 Ibs. or less. Orders exceeding this weight limit may incur additional shipping charges.

Order Processing Timelines:

Orders will be shipped within 3-5 days of placing the order. Please allow additional time for order processing if you place your order over the weekend (Friday through Sunday) and Public Holidays. This estimate does not include the actual shipping times, which will be provided when you select your preferred shipping option.

Business Addresses Only:

We only ship to verified business addresses. Please ensure that the shipping address provided during checkout is a valid business address to avoid any complications with delivery.

Damaged or Missing Items:

If you have received an incorrect order, damaged product, or encountered any other issues, please take a picture of the products immediately and email them, along with a brief description of the problem, to our Customer Support Team at [email protected].

If you have any further questions or concerns, feel free to reach out to us at the provided email address. Thank you for your understanding and cooperation.