What is the payment process?

Depending on how quickly you need your order to be processed and delivered, We only accept payments via, T/T, bank wire transfer, wire transfers via PayPal.

What are the terms of Trial or First order payment?

Trial Orders is from 10 Pallets and the payment is 50% against Invoice and balance 50% against shipping documents.

All Full Truck Load Orders 20% TT Upfront against Proforma Invoice,This payment serve to cover pre-shipment expenses such as Local transportation, SGS control fee, manual labor, and rental of container.30% against shipping documents and balance 50% upon delivery at destination port.

What are the terms of the Main or Contract payment?

-Contract Orders are 100% paid for after delivery.

– Cash on Delivery (COD) is also only accessible to customers who have previously purchased from us. Regular customers, to put it another way. Please remember that you do not qualify for COD if this is your first purchase from us.

-Letter of Credit (LC) is required for Main order after a successful trial orders Pay on Sight.

Do you accept visiting?

YES, Before visiting our warehouse to finalize your order,The client must place an order and pay a 20% processing charge. This 20% is for us to get ready their product so that they come in just to supervise and control alongside with the SGS control agent.

What happens if client reject product after payment of 20% advance?

Upon visiting and supervision of products if the client is not satisfied they are refunded immediately.

How quickly is my payment processed?

Depending on the payment method you select, processing time may vary. Depending on the intermediary banks involved, the processing period for payments made via T/T or Bank Wire Transfer into our bank account can occasionally take up to 1 to 5 working days.
If you pay by wire transfer (PAYPAL), we’ll probably confirm the payments the same day, and once we do, your order will be executed. As soon as your payment has been processed, we will send you a confirmation email.

What can I do to prevent delays in the payment processing?

Bank intermediaries and bank transfers are two further factors that contribute to payment processing delays. In order for payments to be handled as quickly as possible, We have gone further and established accounts with the majority of major banks that have fast and dependable networks.
Please let us know which bank you plan to pay from when placing your order so we may provide you with the appropriate bank information to expedite the process. Use the reference number that is listed on your proforma invoice as well. Make sure to pay the proper amount, Which should include any applicable shipping costs and VAT.
We always recommend using a wire transfer (PAYPAL) for minor transactions so that we can verify payments and complete orders as soon as feasible.

How do I cancel my order?

If you have not yet forwarded your payment, you can cancel your order by calling or emailing us. Orders, where no payment has been received, will be canceled automatically after 3 days. If you want to cancel your order and have already forwarded payment, we need to wait to receive payment before canceling your order and we will require your bank details to process your refund.

How soon after you receive my payment will you dispatch my order?

Processing your order typically takes 1 to 2 days after payment has been received and verified. Your order will be dispatched as soon as it has been processed, and all shipping documentation will be forwarded to your email and afterwards posted by DHL as originals should need be.

If you are planning to visit our company to supervise your product and loading, we shall help you obtain a business Visa within 3 working day but remember these process is more fast upon a business of 3 X 40FT containers and above.

Can my shipping address be changed?

Yes, before and after your order ships, You can get in touch with us to change the delivery address. Depending on what the shippers will say, changing the address after the order has been delivered may result in additional shipping fees.

OUR PROCEDURE

PROCEDURE: NON-NEGOTIABLE PAYMENT TERMS AND PROCEDURE*
This is our established procedure:

1. The buyer issues a Purchase Order.
2. The seller issues the invoice for the upfront payment of 20% via bank transfer.
3. The buyer makes the payment and sends the payment slip, awaiting the seller’s approval confirmation of payment within 2-3 working days. The payment confirmation should align with the proforma invoice issued by the seller, including payment details to any bank branch in Europe provided by the seller.
4. The seller initiates the loading process and arranges for third-party control by SGS. Additionally, the buyer has the option to visit and supervise the process.
5. The seller provides the Bill of Lading (BL) and all other necessary shipping documents.
6. The buyer pays 30% against shipping Documents.
7. The goods arrive at the destination port.
8. The buyer confirms the product and completes the balance payment of the remaining 50%.

NOTE: If you are planning to visit then you have to pay just 20% upfront against TT.